One thing that can become a bit stressful for a successfully running business is to manage the emails and calls. Most customer complains about not getting in touch with the company as the lines can be busy at the moment. It is the reason why you can easily use open-source software that can help with managing the calls. You can find that certain software can help you to get the services for free. So you must check them out and utilize their features to perfection. Easily track and report using the tool The users can easily get a complete report of their calls and emails. You will find that it can help you to track and report certain things using the tool. So, you’ll certainly find it helpful as you will have all the information in your hands to make the right decisions. Manage the calls with more features You can also manage the calls using the right features. As you already know that the tool helps manage your device. You can use it on your computer with any specific browser footsteps